24 Hour Fitness Info
Amenities
Service options
-
Onsite services
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Amenities
-
Basketball court
-
Sauna
-
Swimming pool
Planning
-
Membership required
Best WLM Reviews
I've been a member of 24hr Gym for several years, and I have to say that the facility has declined significantly in appearance and maintenance. The bathrooms, in particular, are in a deplorable state. They're often dirty, with overflowing trash bins, broken fixtures, and an unpleasant odor that lingers. It's clear that regular cleaning and maintenance are not being prioritized.
The general amenities also seem to be neglected. Wet sauna tons of black mold, if not months, and the overall cleanliness of the gym is lacking. It's disappointing to see a place that once provided a great environment for fitness enthusiasts fall into such disrepair.
I believe a call to the upper management of 24hr Fitness is necessary. If the gym is going to continue taking people's money, it should provide a safe and clean facility. Members deserve better, and it's time for management to step up and address these issues. The decline in standards is unacceptable, and immediate action is required to restore the gym to its former glory. Let's make 24hr great again!
If you are a women don’t come here in the morning expecting to get ready for work after you workout. The WOMENS locker room only is closed every morning from 730 -830 am except Wednesdays for cleaning. They do have a unisex bathroom if you need to go but they (staff) will tell you to hurry because it’s the only female toilet. Don’t worry though. Once you see it would not want to use it.
Prior to this I rather liked this gym. New equipment, decent showers, friendly staff, nice pool. That is why I gave 2 stars.
I get it, no one wants to clean the bathroom. But if I’m paying for a membership the facilities should be available for use especially the bathroom! My membership should be half what I’m paying if I can’t use the female bathroom every morning!I will be contacting corporate to request a refund. Suggestion, hire an evening cleaning crew. That way the bathroom can be open during prime hours for female members.
I paid for a 1 year membership and my renewal date came up last week. I haven't been to this gym in months and before I left I talked with an employee to make sure my "auto renew" wasn't turned on (obviously because I had an intention of changing gyms). I was charged for another year of membership, gave them a call to ask for a refund and it was refused by the general manager. I'm pretty bitter about this and don't think this is a great indication of how they treat their customers.
General Managers name is Krista (if she was being honest about that), please give her the stink eye for me.
From reviewing the gym itself it's a fine gym for the price. I ended up leaving because the men's bathroom is constantly disgusting.
Going to corporate now to see if I can get my issue resolved, if not then it's the dispute charge with my cc company. Wish me luck. Would not recommend this gym.
Leaves a really bad taste in my mouth.
The gym was closed at 9am. Started coming to this gym about a month ago and it is ok at best. Bathrooms are gross.
Why do you guys insincerely respond to legitimate criticism of this establishment? There are so many recent 1-star reviews of this place, and your response is always “We appreciate the feedback!”. This is in response to claims of mold, cancellation issues, and fraud — do yall just not care?
No apologies, plans for change, or rebuttals. Seems like a really poorly run organization. Whoever the manager is should be replaced asap lol.
Well now this 24 gym's hot tub jets are broken. Along with Fairview and McKinney (see my other reviews), all hot tub jets in the area are now down. Plano was the last bastion of relief for us that need hot tub jets for medical injury rehab. And no longer. The 24hr staff lady I spoke to at the desk today said "That's them not me" pointing to some other 24hr staff and making it their problem. Well that's a real team player, shifting the responsibility and BTW way to take care of the paying member's needs. 24 has totally gone to crap. And agree with other's comments about the cleanliness etc. So sad and unnacceptable.
We did not renew the annual membership because this location has become disgusting. It was not like this when we became members, but it is funny or sad how the staff don't do anything about the molds in the shower and jacuzzi, yes visible mold. This is a PLANO location for crying out loud, we have standards around here. The corporate needs to do something but we won't see it since we won't be back.
I decide not to renew my membership so I tried every possible way to cancel it before the renewal date: I filled the form on the 24h fitness website， I called the customer service many times， I sent an email directly to the customer service department， and I even locked my credit card before my renewal date in case I get charged. While I got no response from any of the above ways. And I still got charged on 18the Sep.
I went to talk with the manager in person and she told me she couldn’t refund me and I need to get a permission to cancel the membership. Im pretty sure she was lying since I have a friend who used to work in 24h fitness and I know the manager have the full right of cancellation and refund.
I have submitted a complaint to the BBB and dispute the charge to my bank.
And I’m also ready for the small claims court, since I have plenty of time in the future this year.
This is not only a money issue, I hate all scam and fraud. LETS PLAY TO THE END. ：）
updated： I got fully refund
Quick Facts About 24 Hour Fitness
Today
Opening Hours
| Sunday | 06:00 AM - 08:00 PM |
|---|---|
| Monday | 05:00 AM - 10:00 PM |
| Tuesday | 05:00 AM - 10:00 PM |
| Wednesday | 05:00 AM - 10:00 PM |
| Thursday | 05:00 AM - 10:00 PM |
| Friday | 05:00 AM - 09:00 PM |
| Saturday | 06:00 AM - 08:00 PM |
How to go there