&pizza - Brookland Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Vegan options
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Vegetarian options
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Wine
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Paid street parking
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Parking
Best WLM Reviews
Horrible experience here would never go again!
This is the worst location I have been too !
The customer service is horrible, i ate here with my family , we weren’t greeted upon entry. Waited 10mins then finally took our order. The location was empty the only was the first guest. Strange I had to even wait. Stingy with the toppings and tells me I have to pay extra . “ I did “ Once I finally received my food the whole entire pizza was salty. I asked for parmesan cheese on the end and it was just pure salt. I can’t even finish my food . I have never experienced anything like this before at & pizza. Spent too much just to for my food to taste like pure salt in every bite. All of our pizza had the same taste and we all put Parmesan on our pizza at the end .
I came here last night within thirty minutes of closing. As someone who's worked in the food service industry, I know how irritating that can be because you're trying to clean up and just be done for the day... BUT I napped too long and UberEats extra fees are getting exorbitant and I had no food! And this place is within walking distance for me so went for it.
They have you order from an electronic kiosk now and I didn't like that, especially because I wanted extra goat cheese. I asked over the counter how to do that because the kiosk didn't allow it, and the employee told me she would take care of it.
I custom made a pie not really shown on the site. I did mushroom truffle sauce, mozzarella, topped with pineapple, goat cheese and the fig drizzle.
It was SO good. I hadn't eaten anything that day and demolished it. The employee indeed really hooked me up with extra goat cheese, did the fiz drizzle and even gave me a side cup of extra. I didn't really taste any truffle, but obviously this pizza had a lot of flavors going on haha so was likely overshadowed.
I was really happy. I just wish that I didn't have to use the kiosk, I was lucky because it was quiet since it was so late, but I think if it was busier and I had a question like the extra goat cheese, that would've been annoying to ask through a crowd. And I wish it gave you the option to double or triple stuff if you wanted.
Employee even brought out a tray of stuff they'd already put away for the night to accommodate my order. I was pleased and it's the best meal I've had in several days.
Pardon the photo, I'd already started eating heh.
Their pizza is decent, but what they advertise and what you receive is different. The LilRoni, in their marketing material looks like pepperoni covers every part of the pizza, but actually it’s about only 25% of what is shown in their marketing material.
The staff seem like they hate working there. I try to be positive with them and greet each of them with a friendly greeting and how is your day. You basically get grunts back. There is a sign telling you if you’re eating in ask for a tray (saves them money on boxes), I have every time pizza still comes in a box. I can only guess the upper management is bad and therefore the employees are reflecting this.
Outside is nice the inside is dull and boring. Like I said decent pizza, but the whole company needs an attitude adjustment to being more positive towards their customers.
My sister & I came into the Brookland location & was met with an energetic & warm greeting. The team on hand shared their knowledge of the simple & visually appealing ingredients & helped us navigate our customizable orders. I’m glad we made this gastro pit-stop today. We’ll surely return to visit our new friends Marc & Malik & enjoy more great pizza. Thanks fellas!
Horrible Customer Service
I placed my order at the kiosk around 6:30 pm. It was still daylight outside. Our order was #70. We waited and waited and waited. People that had come in after me left before me and at one point, I had went to the register side of the counter and saw my exact order being cut, packed into boxes, and placed inside the warmer. I sat waiting for my name to be called, and yet, I continued to wait. The sun was gone, and we had been there for about 30 minutes, so I asked the man at the counter if my order was ready (knowing it was in the warmer). I gave him my name and my order number and he asks, "did you place the order at the kiosk?" And I said, "yes." He said, "then it's not ready" and dismissed me. So guess what I did? I waited some more. Because the last thing I want to do is argue over pizza and ruin someone's day. I've had jobs in customer service and I know what it's like so I really decided to push my patience. Another 10 minutes goes by and it's dark outside now. I'm searching through my phone for my order number so I can ask for a refund (it was about $50), because id rather do that and order Domino's and get more pizza anyway. Finally, the man checks the order screen a few times between cutting pizzas and opens the warmer and calls out my name, pulling out all the boxes I saw him put in there a long time ago. I approach the counter, visibly upset but I take the pizzas, check them and leave. I turn back, at the very least hoping for an apology, but the man is absolutely silent. I am LIVID.
My husband likes the food but I've always disliked their customer service. No one smiles, greets you, and now, if they are in the wrong, they show no remorse. No apology no "sorry about that, ma'am" NOTHING. And here's where it gets worse, the kiosk expects you to tip BEFORE your order was ready. So the tip we left went to this horrible experience. What I also hate is that if this man took the time to actually think about why I was there before so many people and STILL waiting or ask me when I placed my order, he could have caught his mistake. But he probably thinks he didn't make one, as unapologetic people naturally feel like they have nothing to apologize for.
Honestly, &Pizza is not worth the money but if the customer service was decent, I wouldn't mind paying. That is why the way you treat people in business goes a long way. I mean, look at the reviews before mine pointing out how poorly they treat their customers. I would recommend staying away from here and ordering pizza from anywhere else.
I ordered the American Honey & the arugula was yellow & withered. When I mentioned it they responded with that’s how it is. When I got home I took the arugula off. Disappointed in freshness & customer service.
I placed a direct online order and received less than half of it. It was not through a 3rd party. There is no method of customer support. No phone, no email, no chat, no form. Nothing. So I guess I just do a chargeback?
The employees here are incredibly rude. I went in and the employee behind the counter made 5 pizzas before acknowledging my presence. After making those pizzas, she stated “I’ll get to you” then proceeded to continue making 3 more to-go pizzas. I waited 15 minutes before my order was taken. I get that to-go orders need to be fulfilled but it is courtesy to communicate that to customers waiting. Also I witnessed an employee sweeping the floor of the restaurant and then proceed to put the toppings on my pizza without washing his hands or using hand sanitizer. He put on gloves before he put the toppings on the pizza, but I thought that was pretty unhygienic. This location also tries to close early before business closing hours. They lied to me and said that seating was closed at 10PM (The restaurant closes at midnight). I suggest saving your money and going someplace else. I’ve been to other &Pizza locations; however, I DO NOT recommend this location.
Quick Facts About &pizza - Brookland
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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